Text Embroidery Privacy and Cookies Policy

This Privacy and Cookies Policy explains how ZestGPT ("we," "us," or "our") collects, uses, stores, and shares information when you use Text Embroidery, including the website, Chrome extension, account features, payment pages, and related AI image processing services.

1. Information We Collect

We collect only the information needed to provide the product, maintain accounts, process uploaded images, manage credits or subscriptions, prevent abuse, and respond to support requests.

• Account information: your email address, account identifier, profile information provided by the sign-in provider, credit balance, subscription status, and account activity needed to operate the service.
• Chrome profile information: when you use the Chrome extension, the extension uses Chrome's identity API to read your Chrome profile ID and email address so we can create or locate your Text Embroidery account.
• Uploaded images: photos you choose to upload for face cutout processing, generated result image URLs, file type, and file size.
• Payment and billing information: payment status, plan, transaction identifiers, and billing metadata from our payment processors. We do not store full card numbers.
• Technical information: IP address, browser type, device information, logs, cookies, and usage events needed for security, diagnostics, analytics, and fraud prevention.
• Support communications: messages, email address, screenshots, and other information you send when contacting us.

2. How We Use Information

• Provide, operate, and improve Text Embroidery and related ZestGPT services.
• Authenticate users and maintain account, credit, and subscription state.
• Upload selected images, send image URLs to the face cutout processing service, and return generated results.
• Process payments, issue credits, handle refunds or billing support, and prevent payment abuse.
• Monitor performance, debug errors, protect against fraud, spam, and unauthorized access.
• Respond to support requests and send service-related messages.

3. Uploaded Images and AI Processing

When you upload an image, we temporarily store it or make it available through a secure object URL so the AI processing service can generate the face cutout result. We use uploaded images only to provide the requested processing, troubleshoot failures, protect the service, and maintain usage records. We do not sell uploaded images or use them to train AI/ML models.

4. How We Share Information

We do not sell your personal information. We share information only with service providers that help us operate Text Embroidery, such as authentication providers, hosting providers, image storage and processing services, analytics and error monitoring providers, payment processors, and customer support tools. These providers may process information only as needed to provide services to us. We may also disclose information if required by law, to protect users or the service, or as part of a merger, acquisition, or asset transfer.

5. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, measure product usage, improve performance, and protect against abuse. You can control cookies in your browser settings, but some account, payment, or security features may not work if required cookies are disabled.

6. Data Retention

We retain account, billing, and usage information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and prevent abuse. Uploaded images and generated outputs are retained only as needed for product delivery, troubleshooting, abuse prevention, and operational reliability, unless a longer retention period is required by law.

7. Information Security

We use technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. No internet service is fully secure, but we limit access to personal data and use security practices appropriate for the type of information processed.

8. International Transfers

We and our service providers may process and store information in the United States and other countries. Where required, we use appropriate safeguards for cross-border transfers.

9. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, export, or restrict the processing of your personal information. You may also opt out of marketing communications. To exercise these rights, contact us at [email protected].

10. Changes to This Policy

We may update this Privacy and Cookies Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

11. Contact Us

If you have questions about this Privacy and Cookies Policy or how we handle your data, contact us at [email protected].